Köln, Bielefeld, and Dortmund

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Program Manager Managed Services Automation (f/m/d)

Empowering you – to break new ground!

We want to shape the future with vision and innovation. Be part of it and develop your full potential!

As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialize in value-added SAP solutions as NTT DATA Business Solutions. With over 10,000 employees in more than 30 countries, we design, implement and develop custom-fit SAP solutions for our global customers.

As a Program Manager Managed Services (MS) Automation in the Global Managed Services business unit, you can expect a global team of over 1,500 colleagues who share your passion for SAP.

Would you like to take the next step in your career and be part of our highly qualified team? Then, as part of the GMS Operations Management Team, support our global business units in planning and implementing the next level of digitization and automation into our Managed Services.

Are you ready to break new ground?

location: Germany, Malaysia


That is what makes us special:

Team-oriented corporate culture, collaboration as equals and steady knowledge transfer

Active participation in shaping your future

Individually tailored onboarding program including a mentoring program

Sustainable career support with our career model and individual development programs

International development opportunities and networks

Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities

■ 25% employer contribution to the company pension scheme as well as other attractive pension offers (e.g. lifetime working account)


Do you love challenges?

As a prerequisite for highly competitive and future proof Managed Services, Automation and increasing digitization are a permanent priority requiring ongoing and continues efforts. As Program Manager Managed Services (MS) Automation, you will be responsible for overseeing, driving and orchestrating all global MS Automation activities including:

Evolution of the global MS automation strategy for both Application Management Services as well as Cloud Infrastructure Services

Development and maintenance of standards for automation development including technologies, rules and processes.

Evaluation and management of all global automation demands including business case assessment and initiation of projects

Cross-Busines Unit and cross–country coordination of activities from the definition of requirements to the global rollout of tools and process changes

Definition and monitoring target KPIs for automation/efficiency improvements

Stakeholder Management and Progress Reporting to global Managed Services leadership team


Convince us with your potential

■ University degree - preferably in the field of IT - or a comparable qualification

Many years of professional experience in enterprise project and/or program management preferably in the field of Automation and Digitization of IT service management processes in an international environment

Many years of management experience as well as in organizational change management  

Good understanding of Managed Services and Service Delivery practice

■ Strategic mindset as well as entrepreneurial and process-oriented thinking and acting

■ Ability to work with autonomy and to organize and work with multi-profiles teams

■ Strong communication skills, a high level of service and customer orientation and excellent presentation and argumentation skills

Willingness to travel (national and international) for 10%

Fluent Business English skills


Do you have questions?

We are looking forward to receiving your complete application documents (cover letter, CV and references) stating the earliest date you could start.

Get empowered by NTT DATA Business Solutions!

Josephine Krüger 

Tel.: +49 3591 2952 2546

E-Mail: gms-careers-solutions-de@nttdata.com


We believe that diversity is essential for a strong innovative company like NTT DATA Business Solutions, so we like to attract as many different people as possible.

We transform. SAP® solutions into Value

Program, Manager, Automation, Englisch, Data-Mining, IT-Administration, Service-Manager, Service-Management, ITrheinland.de, Empfehlungsbund